How are shipping costs calculated?

Shipping costs are calculated in real time at checkout based on destination, product type, and carrier options from our fulfillment partner.

Do you ship internationally?

Yes. International options appear at checkout when available. Customs duties or VAT may apply and are the customer’s responsibility.

Why did my order ship in multiple packages?

Items may be produced and shipped from different facilities, resulting in separate packages and tracking numbers.

Shipping – URBAWN x VAULT/09

Fulfillment Partner

We fulfill most orders through Printful (print-on-demand). Items are produced after you order. Production and shipping timelines may vary by product, destination, and season.

Rates & Estimated Delivery

Real-time rates: Options and costs are shown at checkout based on your address and items in the cart.
Estimates: Delivery windows shown at checkout are estimates, not guarantees.

Tracking

Tracking is provided when available. You’ll receive a tracking link via email when your order ships.

Multi-Item Orders

Orders with multiple items may ship in separate packages with separate tracking numbers.

Addresses & Undeliverable Packages

Ensure the shipping address is complete and accurate. We cannot reroute packages once shipped.
Returned-to-sender packages may be re-shipped; additional shipping fees may apply.

Customs, Duties & VAT

International shipments may incur customs fees. These are assessed by your local customs office and are the customer’s responsibility.

Delays

Carrier delays, weather, customs inspections, or peak-season volume may impact delivery times.

Lost or Damaged Items

If your order arrives damaged or appears lost in transit, contact us at hello@urbawn.com with your order number and photos where applicable. We’ll investigate with our fulfillment partner.

Contact

Email: hello@urbawn.com